Shipping policy

Shipping Policy

At MOURI, we aim to deliver your skincare and beauty products safely and as quickly as possible. Please read our shipping policy carefully to understand how orders are processed and delivered.

Order Processing

Orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation message once your order is dispatched.

Delivery Areas

We currently deliver all across Bangladesh.
Delivery coverage may vary in remote or hard-to-reach locations.

Estimated Delivery Time

Inside Dhaka: 1–3 business days
Outside Dhaka: 2–5 business days

Delivery timelines are estimates and may vary due to weather conditions, political situations, courier delays, or other circumstances beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location.
Any promotional free-shipping offers will be clearly mentioned during checkout.

Cash on Delivery (COD)

Cash on Delivery is available in selected areas.
MOURI reserves the right to disable COD for certain locations or high-risk orders.

Order Tracking

Once your order is shipped, tracking information may be shared via SMS or phone call from our delivery partner.
Customers are responsible for being available to receive the order at the provided delivery address.

Failed or Delayed Delivery

If delivery fails due to incorrect address, unreachable phone number, or customer unavailability, the order may be cancelled or rescheduled.
In such cases, additional delivery charges may apply.

Damaged or Missing Items

Please check your package in front of the delivery agent.
If you receive a damaged or incorrect product, notify us within 24 hours of delivery with clear photos or videos.
Claims made after this period may not be accepted.

Ownership & Risk

Once the order is handed over to the courier service, responsibility and risk transfer to the customer.
MOURI is not responsible for delays caused by courier services or unforeseen circumstances.