Refund policy

 

Refund & Return Policy

At MOURI, customer satisfaction and trust matter deeply to us. As a curated skincare and haircare store dealing with authentic and imported products, we follow a clear and fair refund policy to protect both our customers and product integrity.

Eligibility for Returns

Due to the nature of skincare, haircare, and personal care products, we do not accept returns or refunds once a product has been opened or used.

You may be eligible for a return or replacement only if:

  • You received a wrong product

  • The product was damaged or leaked during delivery

  • The product was expired at the time of delivery

Conditions for Return Approval

To be eligible:

  • The issue must be reported within 24 hours of delivery

  • The product must be unused, unopened, and in original packaging

  • Clear photo or video evidence must be provided showing the issue

Requests made after 24 hours of delivery will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened products

  • Products damaged due to customer mishandling

  • Change of mind or personal reaction to a product

  • Products purchased during sale, clearance, or promotional offers

Please note that skin reactions vary from person to person, and MOURI is not responsible for individual sensitivities or allergies.

Refund Process

If your return request is approved:

  • We will offer a replacement or store credit

  • Refunds (if applicable) will be processed to the original payment method

  • Processing time may take 7–10 business days

Shipping charges are non-refundable unless the issue occurred due to our error.

How to Request a Refund or Return

Please contact us at:

Include:

  • Order number

  • Clear photos or videos of the issue

  • Short description of the problem

Final Note

MOURI reserves the right to accept or reject any return or refund request based on product condition and policy compliance.

By purchasing from MOURI, you agree to this Refund & Return Policy.