At MOURI, we strive to provide high-quality skincare products and ensure customer satisfaction. If you receive a damaged or defective product, please follow our return policy guidelines:

1. Check Before Accepting

• Upon delivery, customers must inspect the product in the presence of the delivery personnel.
• If the product is damaged, defective, or incorrect, it should be immediately returned to the delivery person.

2. No Returns After Delivery

• Once the delivery is completed and the delivery person has left, we will not accept any return or refund requests for damaged products.
• Claims regarding product quality or effectiveness will not be eligible for a refund.

3. Refund Processing

• If the returned product meets our return conditions, we will initiate a refund or replacement within 5-7 business days.
• Refunds will be processed via the original payment method (Card, Bank Transfer, or Mobile Banking).

4. Non-Returnable Items

• Used, opened, or tampered products cannot be returned.
• Personal care and skincare items are non-refundable due to hygiene reasons.

For any questions, please contact our customer support at:

📩 Email: drfahmidamouri@gmail.com

📞 Customer Support: +880 1783-643010